Shipping & Returns
Shipping price for your order will be displayed during the checkout process, before you confirm payment. You will receive an email with delivery information and a tracking number as soon as your order is fulfilled.
U.S. Orders: We offer Priority* (3-5 business days), Expedited** (1-2 business days) shipping options during checkout. We use the following services depending on distance and weight: USPS, FedEx, UPS. Shipping to Alaska, Hawaii or other remote locations might take longer.
International Orders: USPS Priority Mail International*** to Canada, Western Europe, Australia, Japan, and Singapore.
Note that Ode to Things is not responsible for lost packages and other shipping issues outside the U.S. postal boundaries. Any duties and taxes charged by customs of the destination country are the sole responsibility of the buyer, and will not be refunded or reimbursed by Ode to Things.
*Priority (3-5 business days) shipments are fulfilled within 2-3 business days.
**Expedited (1-2 business days) shipments are fulfilled same or next business day.
***Priority Mail International shipments are fulfilled within 2-3 business days.
Returns, and Exchanges
We want you to be completely happy with every Ode to Things purchase. If you are not satisfied for any reason, you may return items that are in unused condition in their original product packaging, within 7 days of receipt for a refund (in the form of your original payment method) or exchange. The cost of shipping an item back to Ode to Things is always the responsibility of the customer. The original shipping and handling charges are non-refundable. However, if you are exchanging an item we will cover the shipping costs for the replacement (U.S. orders only). Ode to Things is not responsible for uninsured shipments so we recommend you insure your return. Sale items can only be exchanged for store credit.
All items are quality controlled and checked for any faults before they are dispatched. We encourage you to do the same when you receive it. If you think your item is damaged, please let us know within 48 hours of delivery. Claims for damaged items will not be accepted after 48 hours.
Ode to Things reserves the right to deny refunds, or charge a restocking fee if the merchandise returned does not meet the requirements above. By ordering from our site, you accept these conditions of sale.
If you want to return or exchange a product, please contact us with your order number.