Terms and Conditions


Shipping

Shipping price for your order will be displayed during the checkout process, before you confirm payment. You will receive an email with delivery information and a tracking number as soon as your order is fulfilled.

U.S. Orders: We offer standard (2-5 business days) and expedited (1-3 business days) shipping options during checkout. We use the following methods depending on distance and weight: USPS First-class (up to 13 oz), USPS Priority, UPS ground, UPS 3 Day Select, UPS 2nd Day Air. Shipping to Alaska, Hawaii or other remote locations might take longer. 

International Orders: USPS First-Class International to Canada, Western Europe, Australia, Japan, and Singapore. Note that Ode to Things is not responsible for lost packages and other shipping issues outside the U.S. postal boundaries. Any duties and taxes charged by customs of the destination country are the sole responsibility of the buyer, and will not be refunded or reimbursed by Ode to Things.


Returns, and Exchanges

We want you to be completely happy with every Ode to Things purchase. If you are not satisfied for any reason, you may return items that are in unused condition in their original product packaging, within 7 days of receipt for a refund (in the form of your original payment method) or exchange. The cost of shipping an item back to Ode to Things is always the responsibility of the customer. The original shipping costs cannot be refunded. However, if you are exchanging an item we will cover the shipping costs for the replacement (U.S. orders only). Ode to Things is not responsible for uninsured shipments so we recommend you insure your return. Sale items can only be exchanged for store credit.

We inspect each item before we ship out your order. We encourage you to do the same when you receive it. If you think your item is damaged, please let us know within 48 hours of delivery. Claims for damaged items will not be accepted after 48 hours.

Ode to Things reserves the right to deny refunds, or charge a restocking fee if the merchandise returned does not meet the requirements above. By ordering from our site, you accept these conditions of sale.

If you want to return or exchange a product please contact us.


Gift Cards

Ode to Things Digital Gift cards are delivered by email and contain instructions to redeem them at checkout. The recipient will receive your digital gift and message on the morning of the date you specify.

Our gift cards are non-refundable. If you return a purchase made with a gift card, the funds will be credited back to your gift card. Purchase amounts that exceed the value of the gift card will require a credit card for the balance due. Gift cards cannot be combined with other coupons or discounts.

Our gift cards have no hidden charges or processing fees.


Payments and Security

We accept Visa, MasterCard, American Express, JCB, Discover and Diners Club cards.

Our store is Level 1 PCI compliant (the most stringent level of certification available) and use 128 bit SSL encryption to ensure credit card data is safe and secure.


Privacy Policy

Ode to Things is committed to secure handling of sensitive customer information. Order information is encrypted during transmission using industry-standard SSL technology.

We never sell or distribute any customer information. The personal information collected during checkout process, such as your name and email address, is only used for processing and fulfilling your order.


Copyright & Disclaimer

All content and product imagery on this website belong to Ode to Things, LLC. and cannot be copied or used without permission.

Ode to Things reserves the right to adjust prices on the website without prior notice.